Shanghai Fusheng chemical customer complaints management approach
First, the purpose
In order to promptly handle customer complaints, maintain the company's brand and product reputation, promote quality improvement and improve the quality of after-sales service, we formulate a complaint management approach for customer-related products in Shanghai Fushun.
Second, the scope
This approach includes the principle of customer complaint form number, investigation and handling of customer complaints, tracking and improvement, finished product returns, processing deadline and handling overdue reactions.
Third, the timing
Where the company sells products in the face of customer complaints quality anomalies, according to the implementation of the relevant provisions of the approach.
Fourth, the deadline for complaints
According to different product brands different complaint deadline according to the table below to determine whether during the complaint period, due to the special nature of the preservation of chemicals, complaints over the complaints of all
